Pennsylvania American Water Orders 23,000 Customers to Cut Usage 10-15%

Pennsylvania American Water issued a mandatory conservation order Sunday affecting 23,000 customers across Chester and Lancaster counties. Residents must limit water use to essential purposes and cut consumption by 10 to 15 percent. Recent weather has increased treatment demands at the utility’s Coatesville plant, temporarily reducing filtration capacity. The company has not announced an end date for the order.

Which areas are affected by the conservation order

The order covers nine townships and four boroughs across two counties. In Chester County, it affects Coatesville city; Atglen, Parkesburg, and South Coatesville boroughs; and Caln, East Fallowfield, Highland, Valley, West Brandywine, and West Sadsbury townships. In Lancaster County, it affects Christiana and Quarryville boroughs plus Bart, Colerain, Eden, and Sadsbury townships. Pennsylvania American Water is notifying customers through its automated emergency notification system.

Why weather triggered the conservation mandate

Recent weather-related changes in local water sources have increased the amount of treatment required at Pennsylvania American Water’s Chester County plant, according to the utility. These changes placed additional demand on filtration systems and temporarily reduced treatment capacity. The utility aims to reduce customer usage by 10 to 15 percent while the order remains in place.

What residents must do under the order

Customers are asked to limit water use to essential purposes only, including reducing or stopping outside watering. Landlords were instructed to inform tenants of the conservation mandate if they live in an affected area. Pennsylvania American Water will provide updates as needed and notify customers when the order is lifted. One source indicated conservation efforts are expected to last until Tuesday at 6 p.m., though the utility has not formally confirmed an end date.

What happens if the order is not followed

Pennsylvania American Water has not specified penalties or enforcement measures for customers who fail to comply with the conservation order. The utility has not indicated what actions it will take if usage reduction targets are not met during the order period.

Final Thoughts

The mandatory order affects a significant portion of Pennsylvania American Water’s Coatesville system. Residents in the affected areas should expect the conservation requirement to remain in effect until the utility restores full treatment capacity at its Chester County plant.

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