Korea Artiz Studio Closes Abruptly; 66 Couples Lose S$271K in Prepayments

Korea Artiz Studio abruptly ceased operations on August 14, stranding 66 engaged couples and triggering over S$271,000 in prepayment losses. The bridal photography studio at Carlton Hotel near Raffles City closed after staff did not receive salaries since August 7. The Consumers Association of Singapore (CASE) received 66 complaints between August 14 and 18, with couples reporting cancelled shoots and no response from management.

What happened at Korea Artiz Studio

Korea Artiz Studio closed its Singapore outlet on August 14 after employees stopped receiving pay. Eight staff members, a mix of Singaporean, Malaysian and South Korean nationals, posted a notice on the studio door explaining they had not been paid since early August and could not reach management in China. Staff had been receiving late salaries since May. Each employee is owed at least S$2,500, totalling about one month’s salary for the team.

The scale of customer losses

CASE received 66 complaints between August 14 and 18, with prepayment losses exceeding S$271,000. Couples paid between S$3,269 and S$3,923 upfront for wedding photography packages. Some had completed shoots but never received their photos. Others were told not to attend scheduled sessions the day before they were booked, leaving them scrambling for alternative studios.

Couples organizing and seeking answers

Ms Lim Ying Xuan, a 26-year-old affected customer, created a Telegram group for victims that grew to over 80 members within days. She paid S$3,300 after winning a cash voucher at the studio in September 2025. CASE president Melvin Yong said the watchdog reached out to the studio to clarify whether scheduled sessions would proceed and what compensation would be offered. Police have lodged reports and investigations are ongoing.

What customers can do now

A production partner holding over 50 completed photo sets posted a notice inviting customers to collect their images. Couples should document all communications with the studio and file complaints with CASE if they have not already done so. SingaporeBrides and other vendors are offering assistance to affected couples seeking alternative photography options before their wedding dates.

Final Thoughts

Korea Artiz Studio’s sudden closure has left dozens of engaged couples without refunds or photos just weeks before their weddings. With CASE investigating and police involved, affected customers face an uncertain timeline for recovery. Couples should file formal complaints and explore legal remedies through the consumer watchdog.

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