CRA Delays T1 Adjustments to 47 Weeks, Ombudsperson Launches Probe

The Canada Revenue Agency is under formal investigation for massive delays in processing complex tax return adjustments. The Taxpayers’ Ombudsperson opened a systemic examination on June 11 after receiving consistently high complaints. As of May 14, 2026, the CRA has been taking up to 47 weeks to process complex T1 adjustments, more than double the 20-week service standard. This affects taxpayers seeking refunds or corrections to their tax returns.

What the Data Shows

The CRA’s service standard for complex T1 adjustments is 20 weeks. As of May 14, 2026, the agency was taking up to 47 weeks. Between February 21 and April 17, processing times reached approximately 49 weeks. In contrast, routine adjustments submitted online take about 2 weeks, while phone or mail requests take 8 weeks. The ombudsperson received a consistently high level of complaints about these delays.

Why This Matters for Taxpayers

T1 adjustments allow Canadians to change their income tax returns after submission. Common changes include adding income sources, deductions, or correcting errors. Delays prevent taxpayers from receiving refunds or resolving tax issues quickly. The ombudsperson stated that delays touch on several rights under the Taxpayer Bill of Rights. Taxpayers with complex cases like bankruptcies or multiple returns face the longest wait times.

What the Investigation Will Do

The Taxpayers’ Ombudsperson opened a systemic examination to understand the root causes of delays. The office also sent a service improvement request asking the CRA to encourage online filing instead of mailing forms to speed processing. Based on findings, the ombudsperson may make recommendations to the finance minister or CRA management. This follows pressure from the finance minister last year, who demanded a 100-day plan to fix service issues.

CRA Under Pressure

The CRA is facing increased scrutiny over processing delays that have persisted despite government attention. The ombudsperson acknowledged the CRA faces tremendous pressure to deliver services. However, delays affecting millions of taxpayers seeking redress represent a significant service failure. The examination may lead to systemic changes in how the CRA processes complex adjustment requests.

Final Thoughts

The CRA is processing complex T1 adjustments at 47 weeks versus the 20-week standard, prompting a formal investigation. Taxpayers waiting for refunds or corrections face extended delays that violate service standards and taxpayer rights.

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The content shared by Meyka AI PTY LTD is solely for research and informational purposes.  Meyka is not a financial advisory service, and the information provided should not be considered investment or trading advice.