ETS Group Limited

Company Profile

ETS Group Limited, an investment holding company, provides multi-media contact service, contact center system, staff insourcing, and financial services in Hong Kong. The company operates through Outsourcing Inbound Contact Services, Outsourcing Outbound Contact Services, Staff Insourcing Services, Contact Service Centre and Service Centre Facilities Management Services, Financial Services, and Others segments. The Outsourcing Inbound Contact Services segment offers general enquiry, promotion, customer, order, registration, emergency, and helpdesk hotline services. The Outsourcing Outbound Contact Services segment provides telemarketing and customer retention services, and cross-selling and customer satisfaction surveys. The Staff Insourcing Services segment offers staff support to various client activities, such as customer service, telemarketing, data entry, help desk assistance, and other back-end projects. The Contact Service Centre and Service Centre Facilities Management Services segment is involved in the lease of its contact center facilities in the form of workstations; and provision of IVRS hosting, contact center system holding solution, and service center facility management services. The Financial Services segment offers securities trading and margin lending, securities advisory, and asset management, as well as commercial and personal lending services. The Others segment sells system and software; and provides licensing, system maintenance, and personnel services. It is also involved in the provision of rental, telecommunication and related, home maintenance, and corporate financial management services; and research and development of telecommunication systems software. The company was founded in 1990 and is headquartered in Mong Kok, Hong Kong. ETS Group Limited is a subsidiary of Million Top Enterprises Limited.